Terms Of Services

1. Introduction
Welcome to Earth H2O Digital Architecture Group (Earth H2O DAG). By accessing or using our website and services, you agree to comply with the following Terms of Service. We encourage you to review them carefully before proceeding. If you do not accept these terms, you should discontinue use of our website and services immediately.
2. Services We Offer
Earth H2O Digital Architecture Group delivers a comprehensive portfolio of IT and digital solutions, including but not limited to:

Software Development
Web Design & Development
IT Consulting
Digital Marketing (SEO, PPC, Social Media)
Cloud Computing & Cybersecurity Solutions
IT Infrastructure Management

All services are subject to availability and may be updated or expanded over time. Detailed scope, deliverables, timelines, and pricing will be clearly defined within a mutually agreed service contract.

3. Payment Terms

Payments must be made in accordance with the schedule outlined in your signed service agreement.
We process payments securely through approved payment gateways. All applicable charges will be clearly communicated at the time of purchase or at the time of agreement.
Customizations, additional features, or expedited service requests may incur extra fees.
Applicable taxes or government-imposed charges will be itemized separately. Unless otherwise agreed in writing, payment must be received before the commencement of work.

4. Privacy and Data Protection
We are committed to safeguarding your privacy. Details regarding the collection, storage, and processing of personal data are outlined in our Privacy Policy. We do not disclose personal information to third parties without your consent, except where necessary to deliver services or comply with applicable laws and regulations.
5. Intellectual Property
All materials available on our website, including text, visual elements, branding assets, graphics, software, and other content, are the property of Earth H2O Digital Architecture Group or its licensors. Users are granted a limited, revocable, non-transferable license to access and use our services solely for personal, non-commercial purposes. Unauthorized duplication, distribution, or modification is prohibited. Custom deliverables, such as designs or developed solutions, remain our intellectual property until full payment has been received.
6. Client Testimonials and Submissions
By providing testimonials, reviews, feedback, or other content, you grant Earth H2O Digital Architecture Group a perpetual, royalty-free, non-exclusive right to use, reproduce, and publish such materials for marketing or promotional purposes. You acknowledge that no compensation will be owed for such usage. Sensitive or proprietary information will not be disclosed without explicit prior consent.
7. Refund and Revision Policy
We strive to ensure client satisfaction. If you are not satisfied, revision or refund requests may be considered under the following conditions:

Full Refund: May be requested before the initial concept, design, or service deliverable is provided.
66% Refund: Available if requested within 48 hours of initial delivery.
33% Refund: Available if requested between 48 and 120 hours after delivery.
No Refund: Refunds will not be issued after 120 hours except under exceptional circumstances.

All refund requests must be submitted in writing. We will respond within 10 business days. Revisions are permitted within the scope defined in the service agreement. Requests beyond the agreed scope may result in additional charges.
8. Service Delivery

Project timelines are defined in the service agreement. Any anticipated delays will be communicated promptly.
Expedited or rush services may be available for an additional fee, subject to scheduling and resource availability.
Final deliverables will be accessible through the designated client portal or delivery channel. Clients must notify our support team promptly if access issues arise.

9. Limitation of Liability
Earth H2O Digital Architecture Group shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of our services. Our total liability shall not exceed the amount paid for the specific service in question. We are not responsible for issues arising from third-party platforms, hosting providers, or external software integrations.
10. Dispute Resolution
In the event of a dispute, clients must first contact our Dispute Resolution Department to seek internal resolution. If a satisfactory resolution cannot be reached, the matter shall proceed to arbitration in accordance with applicable laws. Any formal legal proceedings shall be conducted in the appropriate jurisdiction as defined by governing regulations.
11. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of the United States. By using our services, you agree to submit to the jurisdiction of the appropriate courts within the relevant territory, as mutually determined based on the nature of the dispute.
12. Modifications to Terms
We reserve the right to amend or update these Terms of Service at any time. Updated versions will be published on our website. Continued use of our services after modifications indicates your acceptance of the revised terms.
13. Termination
We may suspend or terminate access to our services if these terms are violated. Clients may also request termination of ongoing services by submitting a written notice. Termination requests will be processed within 10 business days, subject to contractual obligations.
14. Force Majeure
We shall not be held responsible for delays or failures to perform obligations due to events beyond our reasonable control, including, but not limited to, natural disasters, system outages, labor disputes, or governmental actions.
15. Procedure for Copyright Infringement Claims
Earth H2O Digital Architecture Group respects intellectual property rights. If you believe that copyrighted material has been used improperly, please provide the following:

A physical or electronic signature of the authorized copyright representative.
A detailed description of the copyrighted work claimed to be infringed.
Identification of the material's location on our website.
Contact details of the complainant.
A statement of good faith belief that the disputed use is unauthorized.
A declaration, under penalty of perjury, confirming the accuracy of the information provided.

16. Site Policies, Updates, and Severability
Clients are encouraged to review all policies published on our website, as they govern use of our platform. We reserve the right to modify the website, policies, and conditions at any time. If any provision is found to be unenforceable, it shall be severed without affecting the validity of the remaining provisions.
17. Fair Usage Policy
We offer unlimited revisions within reasonable limits; however, revisions are capped at 30 per project. Requests exceeding this limit may incur additional fees.
18. Refund Claim Process
To initiate a refund request, please get in touch with us through one of the following methods:

Use our Live Chat feature to speak with a representative to start a conversation.

Refund approvals are subject to compliance with our revision policy. Upon issuance of a refund, design ownership rights revert to the Company, and the original designs may not be reused.
19. Copyright and Trademarks
All website content, including text, visuals, logos, and graphics, is owned by Earth H2O Digital Architecture Group or its content partners and protected by international copyright laws. All software associated with the site remains our intellectual property. Trademarks displayed on this website belong to their respective owners and may not be used without authorization.
20. Use of Site Content
This website and its materials are intended solely for personal, non-commercial use. Users may download or copy content for personal reference only. Reproduction, redistribution, modification, or commercial exploitation is strictly prohibited. Downloading materials does not grant ownership rights.
21. Contact Information
If you have questions regarding these Terms of Service, please get in touch with us.